A Voyager Plumbing plumber arriving on site at a North Shore home

Emergency plumbing · North Shore

Emergency Plumber North Shore

24 hours. Seven days. Someone answers.

Burst pipe at 11pm. Sewage coming up through the laundry floor waste on a Sunday. A gas smell you can’t place. These don’t keep business hours, and they get worse the longer they run.

Available 24/7 across the North Shore · No callout fee on eligible jobs

Fixed upfront pricingPriced by the job, not the hour
24/7 emergencySomeone answers at 3am
Lifetime labour warrantyOn eligible work
No callout feeOn eligible jobs
Emergency plumbing

What counts as a plumbing emergency

Voyager has plumbers on standby around the clock across the North Shore.

Call 0485 028 787.

Call straight away, at any hour, for:

  • A burst pipe or a major leak — water damage compounds by the minute
  • Sewage backing up into a shower, bath, floor waste or toilet
  • A suspected gas leak — a gas smell, hissing near a pipe or appliance
  • No water at all to the property
  • A hot water system leaking heavily or failing unsafely
  • An overflowing toilet that won’t stop
  • Water near electrical fittings — switchboards, downlights, power points
  • Storm flooding through drains or a stormwater system that’s given up

If you’re unsure whether it can wait, ring and describe it. Working that out over the phone costs nothing and is a good deal faster than guessing.

The Voyager Plumbing branded service vehicle on the North Shore
Emergency plumbing

What to do before the plumber arrives

Where it’s safe to do so:

Water

  • Turn off the water at the main tap — usually at the front boundary, near the meter. This is the single most useful thing you can do: a burst pipe can push out hundreds of litres an hour while it runs
  • Turn off the hot water system if that’s the source
  • Move furniture, rugs and anything electrical clear of the water
  • Take a couple of photos for your insurer before you clean up

Gas

  • Get everyone out and away from the area
  • Don’t touch light switches, power points or anything that could spark. Don’t light anything
  • Turn the gas off at the meter only if you can reach it safely
  • Open doors and windows on your way out if it’s safe
  • Ring from outside, not from inside the building

Sewage

  • Stop using water in the property entirely — every flush adds to it
  • Keep people and pets out of the affected area
  • Don’t tip drain chemicals into a standing overflow

Electrical risk

  • If water is near a switchboard or fittings, treat it as live. Stay clear and say so when you call
A Voyager plumber unloading drain clearing equipment from the van
A Voyager plumber running a high-pressure jetting hose at a North Shore house

Not sure what you’re dealing with?

Describe what’s happening and we’ll tell you straight — including when the simple fix is the whole job.

Emergency plumbing

What happens when you call an emergency plumber

You describe what’s happening

Where it is, what you can see, and whether water, sewage or gas is involved. That determines how urgent it is and what the plumber brings.

You get told what’s involved

Including whether there’s anything useful you can do while waiting.

A plumber is dispatched

Voyager services the North Shore around the clock. Realistic arrival time is given on the call — not an optimistic one.

The problem is made safe first

Stopping the damage comes before diagnosing the cause. Isolating water or gas, containing the leak, making the area safe.

Then a fixed price for the repair

Once the situation is stable and the cause is understood, the recommended repair is explained with a fixed price, before that work starts. Emergency response and the permanent repair are two separate conversations, and you’re not asked to approve the second one under pressure.

A Voyager plumber showing a customer a fixed upfront price quote on a tablet
Emergency plumbing

What an after-hours plumber costs

The usual worry about calling a plumber at midnight is what it’s going to cost — and across the Sydney market, that worry has a basis: after-hours emergency callouts typically run $400–$900 for straightforward work, with loadings of 50–100% over standard rates common.

Voyager prices by the job rather than by the hour, so the bill doesn’t run on the clock while someone works, and the price for the repair is agreed before the repair starts — at 3pm or 3am.

Eligible jobs carry no callout fee, and labour is backed by a lifetime warranty. Both are subject to Voyager’s current terms and eligibility requirements — worth asking about on the call so you know where you stand.

Voyager Plumbing truck signage listing CCTV inspections, pipe location and jet blasting
Emergency plumbing

Common after-hours jobs

A Voyager plumber running a high-pressure jetting hose at a North Shore house
Emergency plumbing

Frequently asked questions

Are you actually available at 3am?

Yes — Voyager runs 24/7 standby for genuine emergencies, including weekends and public holidays.

How fast can you get here?

It depends where crews are at that moment. You’ll be given a realistic time on the call rather than a number designed to keep you on the line.

Do you charge a callout fee after hours?

Eligible jobs carry no callout fee, subject to Voyager’s current terms and eligibility requirements. Ask when you call and you’ll be told plainly before anyone is dispatched.

Where’s my water main shut-off?

Usually at the front boundary near the water meter — a tap you turn clockwise. In a unit, there may be an isolation valve inside the apartment, often under the sink or in the laundry. Worth locating now rather than at midnight in the dark.

I can smell gas. What should I do first?

Get everyone out, don’t operate any switches or create a spark, and call from outside the building. If the smell is strong or you feel unwell, call the gas emergency line and emergency services first — then us.

Is a slow leak an emergency?

Not usually, but don’t leave it indefinitely — hidden leaks cause more cumulative damage than most people expect, and they’re rarely covered as maintenance. Leak detection during business hours is the cheaper path.

Do you attend strata and commercial emergencies?

Yes. Voyager works with strata managers, building managers and commercial property across the North Shore, including after hours.

Licensed plumbing service, NSW accreditationVoyager Plumbing lifetime labour guarantee on workmanship badge

Talk to a licensed North Shore plumber

Free quote, a fixed price agreed before the work starts, and someone on the end of the phone at any hour.

Voyager Plumbing · NSW Contractor Licence 476657C
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Page reviewed and updated 19 August 2026